AI Business Support, Kenya
Meet Amina, your AI business assistant
Amina is built into sell.ke. She answers your questions about billing, setting up products, and what happens to your business data — in plain language, at whatever hour you actually get a moment to ask.
No ticket number. No waiting until Monday. And when you want a real person instead, you just say so.
51 seconds — see Amina answer a real question
What Amina actually helps with
Not everything. She is good at the questions that come up again and again, and honest about the ones that need a person.
Billing questions, answered on the spot
What am I paying for this month? Why did the amount change? When does my trial end? Amina reads your actual account and tells you — instead of you waiting until someone is back at a desk.
Help setting up products
Adding a product with three sizes and two colours, setting a wholesale price, or working out why an item is not showing in your online store. Ask in plain words and Amina walks you through it, step by step.
Straight answers about your data
Who can see your sales? What happens to your figures? Can a cashier open your profit report? These are fair questions and Amina answers them directly, without sending you to a policy document.
Available when your shop is
Business in Kenya does not run nine to five. Amina is there late at night, on Sunday, and on a public holiday — the hours when something usually goes wrong.
How it works
There is nothing to set up. If you have a sell.ke account, you already have Amina.
Open Amina from anywhere in sell.ke
She sits inside your dashboard. No separate app to install, no extra login, no number to save.
Ask in your own words
Type the way you would speak. You do not need to know the right menu name or the technical term for what has gone wrong — describing the problem is enough.
Get an answer about your business
Amina works from your own account, so the answer is about your shop, your plan and your products — not a general help article that half applies.
Hand over to a person whenever you want
If the question is bigger than Amina, or you would simply rather talk to someone, our Kenyan support team takes it from there. She is a first stop, never a locked door.
The questions people actually ask us first
Before anyone asks what Amina can do, they ask what she can see. That is the right instinct when the numbers are your livelihood, so here are plain answers.
Can Amina see my sales and profit figures?
Amina works within your account so she can answer questions about it — that is what makes her useful rather than a generic help page. What matters is that she works within your business only. She has no view across other businesses on sell.ke, and no other merchant can ask her anything about yours.
Can my staff use Amina to see things they should not?
No. Amina respects the same permissions you have already set. If a cashier cannot open your profit report in the dashboard, they cannot get those figures out of Amina either. Her answers stop where that person's access stops.
Is my business data shared with other businesses on sell.ke?
No. sell.ke keeps each business's data separated from every other business on the platform. Your products, your customers, your sales and your margins are visible to you and the people you have given access to.
Can I still talk to a human being?
Always, and you never have to argue with a robot to get there. Ask for a person and the conversation moves to our Kenyan support team. Amina exists to save you the wait on the easy questions, not to stand between you and help.
What if Amina gets something wrong?
She can. Any AI assistant can, and we would rather say so than pretend otherwise. For anything that moves money or changes your tax position, treat her answer as a helpful starting point and confirm with our support team. She is a shortcut, not the final word.
Do I need to pay extra for Amina?
No. Amina is part of sell.ke, and every plan begins with a 14-day free trial and no credit card, so you can put her real questions before you decide anything.
Our full privacy policy sets out how sell.ke handles your information, and you can request deletion of your data at any time.
Ask Amina your first question
Start a 14-day free trial of sell.ke — no credit card. Set up your shop, and when you get stuck, she is right there.
Start Free Trial — No Card Needed